Effective Date: Oct 2024
At Apport.ai, we take the privacy of our users seriously and are committed to protecting any personal data collected, processed, and stored through our platform. This privacy policy outlines the types of data we collect, how we use and safeguard it, and the rights you have regarding your data. By using Apport.ai, you agree to the terms outlined in this policy.
1. Information We Collect
From Shopify’s APIs:
We collect product-related data such as product descriptions, pricing information, and images through Shopify’s APIs. This data is used exclusively to provide and enhance Apport.ai’s functionality, ensuring accurate and optimized product listings for merchants.
From Merchants:
We collect basic merchant information, including:
- Contact Details: Merchants provide email addresses and other contact information when signing up or interacting with our support services.
- Usage Data: Apport.ai generates automated logs related to the merchant’s usage of our app, including activities such as product imports, updates, and other app interactions.
From Merchants’ Customers:
- Apport.ai does not directly collect information from customers of merchants. However, our app may process certain data from merchants’ stores through Shopify’s API, which could include aggregated product views and sales analytics. We do not collect any cookies, tracking technologies, or other direct customer information.
2. How We Use the Information
We use the collected information to:
- Provide and improve Apport.ai’s features, including product sourcing, SEO optimization, and price analysis.
- Ensure the smooth operation of the app, including troubleshooting and support.
- Communicate updates and provide support to merchants.
- Improve the merchant experience based on app usage insights and feedback.
We do not use the information for any purposes beyond the operation of our app. We do not sell or share any merchant or customer data with third-party advertisers or for any marketing purposes.
3. Data Retention
We retain the information collected through Shopify’s APIs and directly from merchants for as long as necessary to fulfill the purposes outlined in this policy. Typically, we store this data for the duration of the merchant’s use of Apport.ai. Merchants can request the deletion of their data by contacting us (details below).
4. Data Security
We implement robust security measures to protect personal and merchant data from unauthorized access, disclosure, or modification. Our security measures include encryption and secure data storage. However, no system is completely secure, and while we strive to protect your personal data, we cannot guarantee absolute security.
5. Data Storage and International Transfers
If you are located in the European Economic Area (EEA), your data may be transferred outside of the EEA for processing. We ensure that any data transferred outside the EEA is protected through measures such as standard contractual clauses or other lawful mechanisms that comply with privacy regulations.
6. Merchant Rights
Merchants using Apport.ai have the right to:
- Access, correct, or erase their personal data: Merchants can request a copy of their data, correct inaccurate information, or ask us to delete their data.
- Restrict or object to data processing: Merchants can ask us to limit how we use their data or object to specific uses.
- Data portability: Merchants can request a copy of their data in a structured, machine-readable format for transfer to another service.
If you wish to exercise any of these rights, please contact us (details below).
7. Third-Party Services
Apport.ai may use third-party services to help us operate and improve our app, such as hosting services and analytics providers. These third-party providers are subject to strict data protection regulations and only process data on our behalf and according to our instructions.
8. Contact Us
If you have any questions about this privacy policy or if you would like to make a request regarding your data, please contact us at:
Email: info@apport.ai
Physical Address: Turbinvägen 5 a, 131 60 Nacka, Sweden
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in the law, our practices, or the features of our app. When we make changes, we will notify you through the app or via email.